FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Features
Q: Are your watches water-resistant?
A: Most styles are water-resistant (30-50m)—safe for handwashing/light rain. Exact ratings are on Shopify product pages; avoid swimming/showering with non-specialized models.
Q: What materials are the watches made of?
A: Cases: Stainless steel/alloy; straps: Leather/silicone/nylon. Details (e.g., scratch-resistant glass) listed per product.
Q: Do watches come with a warranty?
A: Yes—12-month warranty for manufacturing defects (e.g., faulty movement). Excludes damage from misuse (e.g., impact, water exposure beyond rating).
2. Care & Maintenance
Q: How to clean my watch?
A: Wipe case/strap with a damp cloth. Leather straps: Avoid water; silicone/nylon: Handwash gently.
Q: How to replace the watch battery?
A: Batteries last 12-24 months. We recommend professional replacement—contact us for local service referrals or send it back (fee applies).
3. Orders & Shipping (Shopify)
Q: How to track my order?
A: Tracking number emailed once shipped. Check via your Shopify order confirmation or watchlabc.com’s “My Orders”.
Q: Where do orders ship from, and how long is delivery?
A: Ship from 101, SEDLESCOMBE ROAD NORTH, ST. LEONARDS-ON-SEA, ENGLAND, TN37 7EJ. 2-3 business days (UK); 4-7 days (EU).
Q: Is there free shipping?
A: Yes—free standard shipping on UK orders over £75, EU orders over €90.
4. Returns & Exchanges
Q: Can I return a watch if it doesn’t fit?
A: Yes—30-day returns (unused, original packaging/tags intact). You pay return shipping + 7% restocking fee.
Q: What if my watch is defective?
A: Email us within 48 hours of delivery with photos/order number. We cover shipping for exchanges/refunds.
5. Other Questions
Q: Do you offer gift wrapping?
A: Yes—add a “Gift Note” at checkout (free). We omit pricing from the package.
Q: Can I adjust the watch strap length?
A: Leather/metal straps can be adjusted by a local jeweler. Some styles include extra links/punch tools (noted on product pages).