Terms & Conditions - watchlabc.com

1. Account & Shopify Platform

• Provide accurate contact/shipping details when creating an account. Update info promptly to avoid delivery delays.
• Our store operates on Shopify—their Terms of Service govern payment security, account access, and checkout. You’re responsible for unauthorized account use.

2. Orders & Payment

• We verify stock and watch condition (e.g., case, strap) within 2 business days of checkout. Orders are confirmed once shipped (track via Shopify order link).
• Prices are final at checkout (excludes UK/EU taxes/surcharges for remote regions). Shopify Payments secures transactions. Unpaid orders cancel after 48 hours.
• No post-confirmation cancellations. Forced cancellations incur a 6% fee (covers watch packaging and processing).

3. Products & Shipping

• Product details (material, features, warranty) follow watchlabc.com’s Shopify pages. Minor color variations are normal due to production batches.
• Shipping adheres to our Shipping Policy. Our hub (101, SEDLESCOMBE ROAD NORTH, ST. LEONARDS-ON-SEA, ENGLAND, TN37 7EJ) is not for delivery. A £10/€12 re-shipping fee applies for wrong/incomplete addresses.

4. Returns & Exchanges

• 30-day returns (unused, original packaging/tags intact); 15-day exchanges for defects (e.g., faulty movement, broken strap).
• We cover shipping for defective/wrong items. For personal reasons, you pay return shipping + 7% restocking fee (processed via Shopify Refunds).
• Ineligible items: Used watches (scratched cases, worn straps), customized styles, or watches without original packaging.

5. Liability & Updates

• We’re responsible for manufacturing defects but not for damage from improper use (e.g., water exposure beyond stated resistance) or normal wear. Shopify handles platform issues.
• Terms may update—postings on watchlabc.com take effect immediately. Continuing to shop signifies acceptance.